Customer Care

This Privacy Policy outlines how Reptic Republic collects, maintains, and uses information gathered from users of this website. It applies to our website and all products and services offered by Reptic Republic.

At Reptic Republic, we are dedicated to providing high-quality reptiles and ensuring complete customer satisfaction. We encourage you to reach out with any questions or concerns—our team is always available to assist.

Health and Shipping Guarantee
Our animals are guaranteed to be healthy at the time of purchase. However, while we take every precaution to ensure safe arrival, we cannot fully control unexpected events during shipping that may affect the animal's well-being upon delivery.

We provide upfront communication regarding all shipping details to avoid miscommunication. Additionally, we offer a 100% satisfaction guarantee on our reptiles, including multiple pictures before purchase to ensure you’re happy with your selection.

Customer Satisfaction Policy
If you are not satisfied with your reptile upon arrival, please contact us within 24 hours to discuss a possible return or exchange. In the event your reptile becomes ill or exhibits issues within the first two weeks, reach out to us to discuss available options for a return or exchange.

Personal identification information

We may collect personal identification information from users through various interactions, including:

When users visit our site, register, place an order, reserve a reptile, or engage with other activities, services, features, or resources available on our site.

Users may be asked to provide information such as their name, email address, mailing address, and phone number.

Users also have the option to visit our site anonymously.

We collect personal identification information only when users voluntarily submit it. While users may choose not to provide personal information, doing so may limit their ability to participate in certain site-related activities.

Web browser cookies

Cookie Policy
Our website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device by your web browser to store information and improve site functionality. They may also be used to track your preferences and activity. You can configure your browser to refuse cookies or alert you when they are sent. However, please note that some features of the website may not function properly if cookies are disabled.

How We Use Your Information

Reptic Republic collects and uses personal information for the following purposes:

To Improve Customer Service
Your information helps us respond more effectively to customer inquiries and support requests.
To Enhance Our Website
We use feedback and information from users to continually improve our website's features and content.
To Personalize User Experiences
Aggregate data may be analyzed to understand how users interact with our site, enabling us to create a more tailored experience.
To Process Transactions
We use the information you provide to complete orders and deliver related services. Your data is not shared with third parties except as required to fulfill the service.
To Administer Site Features
We may use your information to manage promotions, surveys, or other features you choose to engage with.
To Send Communications
The email address you provide during order processing will be used to send order updates and respond to your inquiries. If you opt into our mailing list, we may send you updates on company news, promotions, products, or services. You can unsubscribe at any time by following the instructions at the bottom of our emails or by contacting us directly.

If you have any questions or need assistance regarding this policy, please reach out to us via our website.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures thanks to Wix.com to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy and our Terms of Service. If you do not agree with this policy, please refrain from using our Site. Your continued use of the Site following the posting of changes to this policy will be considered your acceptance of those changes.

If you have any questions regarding this Privacy Policy, the practices of this Site, or your interactions with it, please contact us at: repticrepublic@gmail.com.

Changes to this Privacy policy

Reptic Republic reserves the right to update this Privacy Policy at any time. When updates occur, users will be prompted to accept the cookies again upon their next visit to our website.